Frequently Asked Questions (FAQs)
Registration & Participation
What does the registration fee cover?
The registration fee provides access to all official sessions, plenaries, workshops, side events, and networking opportunities during the World Health Summit Regional Meeting 2026. It also includes conference materials and on-site catering (tea breaks and lunch). Accommodation, travel, and visa-related costs are not included.
Does registration guarantee participation?
Yes. Participation is confirmed once payment is successfully completed and an official confirmation email is issued. This email will include a Registration Confirmation Letter and a Letter of Invitation, where applicable.
Is visa or travel support provided?
No. The World Health Summit Regional Meeting does not cover visa or travel costs. However, official invitation letters will be issued after successful registration to support visa and travel applications.
Are accommodation and meals included in the registration fee?
Accommodation is not included. The conference will provide lunch and tea breaks during the meeting days.
Is assistance provided for hotel bookings?
Participants are responsible for making their own accommodation arrangements. A list of preferred and accredited hotels with negotiated rates will be published in the Venue & Travel section of the event website.
Will participants receive a certificate?
Yes. All registered participants will receive a digital certificate of participation after the Regional Meeting.
What is the refund policy?
Refunds are governed by the official Terms & Conditions, which are available on the World Health Summit Regional Meeting website.
Who should I contact for registration-related support?
Email: secretariat.whsrm26@aku.edu | Phone: +254 701 089 467
What payment methods are accepted?
We accept the following payment methods:
International payment methods:
Visa, Mastercard, and American Express.
Mobile money and regional payment methods:
M-Pesa, Airtel Money, Orange Money, Vodafone M-Pesa, and Tigo Pesa.
All payments are securely processed through DPO (Direct Pay Online), our official payment processing platform, which supports both international card payments and multiple mobile money services across Africa, and is compliant with global payment security standards (PCI-DSS).
Partnerships
What partnership opportunities are available?
The World Health Summit Regional Meeting 2026 offers Strategic, Programme, and Visibility Partnerships, aligned with global, regional, and national health priorities. Various partnership packages are available on the website under Partnership and Exhibition
Who is eligible to become a partner?
Partnerships are open to:
- Governments and public sector institutions
- International and multilateral organizations
- Philanthropic foundations and development partners
- Private sector organizations
- Academic and research institutions
- Civil society organizations
What are the benefits of partnering with WHSRM 2026?
Partners benefit from:
- Strategic brand visibility
- Engagement with high-level decision-makers and global health leaders
- Opportunities for session participation and thought leadership
- Exhibition opportunities
- Structured networking and convening platforms
Are customised partnership packages available?
Yes. Customised partnership arrangements may be considered, subject to approval by the Partnership Committee.
Can partners contribute to the programme content?
Yes. Partners may contribute through curated sessions, side events, and thought leadership inputs, subject to review and approval by the Programme Committee.
Does partnership automatically guarantee a speaking role?
No. All speakers and session contributors are selected through the official programme curation and approval process to ensure scientific integrity and balance.
Is exhibition space available to partners?
Yes, exhibition space is available on a limited basis and subject to availability.
Are partnerships limited to financial contributions?
No. Partnerships may be financial, in-kind, or a combination of both, depending on mutual alignment and needs.
How will partners be recognised?
Partners will be acknowledged through:
- Event reports and official publications
- Digital platforms and the event website
- On-site branding and acknowledgements during the meeting
How can an organisation apply to become a partner?
Email: partnerships.whsrm26@aku.edu
Exhibitions
Will there be an exhibition at WHSRM 2026?
Yes. The Regional Meeting will host an exhibition showcasing health innovations, programmes, technologies, and solutions from across sectors.
Who is eligible to exhibit?
Exhibition participation is open to:
- Public and private sector organizations
- International and multilateral agencies
- Philanthropic and development partners
- Academic institutions and research organisations
- Civil society organisations and innovators
Is exhibition space guaranteed upon application?
No. Exhibition spaces are limited and allocated on a first-come, first-serve basis, subject to relevance and approval.
What does an exhibition package include?
Exhibition packages typically include:
- Designated exhibition space
- Branding and visibility
- Listing in official conference materials
- Exhibitor badges for staff
Is there a fee to exhibit?
Yes. Exhibition fees vary depending on the selected package and space requirements.
Can exhibitors conduct demonstrations or activations?
Yes, subject to compliance with exhibition guidelines, space availability, and security protocols.
Does exhibiting include speaking opportunities?
No. Exhibition participation does not automatically include speaking slots. All speaking engagements are curated separately.
Will logistical and technical support be provided?
Yes. Detailed information on setup schedules, technical specifications, and on-site coordination will be shared with confirmed exhibitors.
Who should be contacted regarding exhibitions?
Email: partnerships.whsrm26@aku.edu
Payment & Registration Issues
Why is my payment not going through?
What should I do if my payment fails?
Please try the following steps:
Ensure your internet connection is stable.
Try using a different browser (e.g., Chrome, Edge, Safari).
Clear your browser cache and cookies, then retry.
Use a different debit or credit card.
I just registered and my payment failed. What should I do?
If you have recently registered and your payment attempt failed:
Please wait at least 20 minutes before trying again.
This allows the system to reset your session properly.
Is there an issue with your payment system?
No. Based on our checks, transactions are being processed successfully on our end. The issue is likely related to your connection, browser, or payment method.
Why am I getting “Passport / ID Number Already Exists”?
Check if you have already registered previously using the same details.
If your payment failed earlier, do not create a new registration.
Wait 20 minutes, then try completing then try registering again.
What if I cannot access my previous registration?
If you are unable to proceed or are unsure how to continue:
📧 secretariat.whsrm26@whsnairobi2026.com
Please include:
Your full name
Passport / ID number
Email address used during registration
Our team will assist you in retrieving or completing your registration.
What if none of the solutions work?
If you have tried all the above steps and are still experiencing issues:
📧 secretariat.whsrm26@whsnairobi2026.com
Kindly include:
Your full name
Email address used during registration
A brief description of the issue